Introduction
Are you ready to step into a dynamic role that offers a thrilling blend of responsibility, strategic thinking, and operational excellence? Look no further – Evolve Energy is seeking a passionate and professional Process Analyst to join our vibrant team!
Scope of the Role
The TPI Account Manager will manage our Third-Party Intermediary (TPI) accounts ensuring that the TPIs and customers are provided with a high level of service at all times. Working within a team to effectively drive quality and service.
The role will have integral links working with all departments and key working relationships with external third-party intermediaries and customers
You will need a ‘can do’ attitude and a proven track record in data analysis so that you can spur on change and start making a difference straight away. We provide full training and continuous coaching inhouse you will be given full in-depth regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
Who We're Looking For
What You'll Be Doing:
Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face to face meetings.
Manage renewal portfolio to maximise retention and revenue.
Building awareness and reporting on Evolve energy KPIs
Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties.
Respond to query escalations regarding a range of issues such as Non-Commodity Rates, Charges etc.
Monitor and report on competitor and TPI activity.
GENERAL
Provide weekly/monthly reporting to the Senior Management Team on potential customers including key metrics to assist with determining if the proposition is viable for Evolve Energy.
Personal Specification Skills & Experience
What Makes You the Perfect Fit:
Understand and manage TPI portfolio performance – rates, consumption, debt etc.
Understand key business processes and how Evolve Energy’s internal software is used to manage these.
Proven ability to manager customer relationships, a high workload, and balance priorities.
Possess strong planner, organisational, presentation, documentation, and report writing skills.
Must be comfortable working in a fast paced, ever-changing environment.
Bonus Points if You:
Previous experience working in a B2B Energy Supplier or TPI Account Management role
Establish and maintain excellent working relationships with partner organisations and affiliates
Ability to exploit opportunities that are complementary to the business goals.
Achieve excellence through delivery of market leading customer service.
Personal Attributes:
Ability to establish and maintain excellent working relationships with partner organisations
Excellent negotiation skills and verbal and written communication skills.
Ability to work collaboratively across Evolve Energy Departments.
Have a logical, analytical and pragmatic approach to problem solving.
High level of accuracy, attention to detail and ability to meet tight deadlines.
Adaptable, with a willingness to learn
Passion for creativity and fun
The above serves as a guide and is not exhaustive; all professional staff are expected to undertake other duties and projects as may be reasonably required by the business in accordance with the grade of the post.
What’s in it for You
We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Evolve Energy offer a range of benefits such as:
Flexible & Hybrid work hours
An amazing team with a community feel
Opportunities to grow and develop your career.
Regular recognition and reward programs
Enhanced Annual Leave
Free Refreshments & Breakfast
Cycle to work & EV scheme
Private Healthcare, Cash Health Plans & Annual fitness membership contribution
Company Sick Pay Scheme
Employee Discount Scheme
EAP – health assistance and mental health first aiders
Company pension
Volunteering Days
Social Events
*Qualifying criteria
Roles maybe subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Evolve Energy could be the next step in your career journey.
Ways To Get In Contact With Evolve Energy
Call Us
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