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Gas Emergency Number

Call the National Gas Emergency Service number, if you smell gas or suspect a gas leak as quickly as possible.
The number operates 24/7 and is free to call.

National Gas Emergency Service

0800 111 999

Electricity Emergency Numbers

Your electricity network operator looks after the safetly and security of your electricity supply. Please contact the national helpline or one of the operators below in the event of an electrical emergency or power outage. Operates 24/7 and free to call from a landline or mobile.

National Power Cut Helpline

0800 31 63 105 or 105

  • Do you work with Brokers?
    We do work with brokers – but we do not deal with brokers who predominantly operate with micro-businesses or SMEs.
  • My organisation doesn’t use the services of a Consultant/TPI, so can I deal with you directly?
    Yes, we supply customers of varying sizes that deal with Evolve Energy directly.
  • How can you help us convert more of our customers to flexible purchasing arrangements to mitigate commodity exposure?
    We certainly can help you. Even though we cannot advise you when to purchase energy, we have tools and software that can be provided to help inform your decision. We will also support you in explaining the different mechanisms that exist.
  • How do you onboard a major customer portfolio and how do you keep risk to a minimum?
    Moving a portfolio from an incumbent supplier can be a cause for concern. However we want everyone in the process to feel confident. Transfer readings form a big part of the Consultant and Customer’s consideration in transferring energy supplier especially for large multi-site portfolios. Evolve Energy, for example, can provide details of the D0086 electricity transfer readings to demonstrate that we will always raise our invoices to these readings despite the outgoing supplier often using estimates. This empowers our Partners to validate invoices which we consider to be vital for them to know that our billing is accurate.
  • My client cannot access a long-term flexible framework because of their credit position – can you help?
    If your customer wants to protect their commodity exposure and purchase energy on a long term horizon but they cannot access a long term flexible framework because of their credit position, we’re often able to help. We will explore numerous options to give the customer what they want if we can mitigate our credit exposure. This can include cash margining to cover the mark-to-market risk and advance payment or a combination of both.
  • Why is BPG Energy rebranding to Evolve Energy?
    BPG is rebranding to Evolve Energy to better reflect our commitment to driving the transition from traditional energy sources to sustainable, green solutions. This change embodies our vision to empower businesses with innovative energy strategies that support a cleaner, more sustainable future.
  • What is changing and when?
    We will be changing the name of the company at Companies House, but the company registered number will remain unchanged (09523024).
  • When will the changes take effect?
    From 08/10/2024.
  • Will the rebranding affect our current business relationship?
    No, our rebranding will not impact our existing relationships or the terms of our agreements. We will continue to provide the same level of service and support you’ve come to expect, with the added benefits of new resources and a refreshed brand identity.
  • How will the rebranding impact the products and services offered?
    The rebranding is a strategic initiative to enhance our brand, but our core products and services will remain the same. Over time, you may see new offerings that align with our vision under the Evolve brand. Our commitment to quality and innovation remains unchanged.
  • Will there be any changes to the company’s leadership or structure?
    There will be no changes to our leadership team or company structure as a result of the rebranding. The same team you know and trust will continue to lead the company under the new brand.
  • How will this rebranding affect pricing and contracts?
    Pricing and contractual agreements will remain the same. The rebranding does not impact the financial terms of our agreements.
  • Will there be any changes to the communication channels we use?
    Our communication channels will remain the same, but you will notice updates to our branding in emails, websites, and other materials. All contact information, including phone numbers and email addresses, will continue to work as usual.
  • What should we do with existing marketing materials that mention BPG Energy?
    We recommend phasing out materials that mention BPG Energy over time. We will provide you with updated marketing materials reflecting the new Evolve brand. Our team will assist you in this transition to ensure consistency.
  • How will this rebranding position the company for the future?
    The rebranding to Evolve positions us to better communicate our vision and values to the market. It reflects our dedication to innovation, sustainability, and growth, ensuring that we are well-prepared to meet the future needs of our customers and partners.
  • Will there be an official announcement or event regarding the rebranding?
    Yes, we plan to make an official announcement via the press and our Linkedin page will be sharing lots of information and content going forward. Please follow us if you don’t already!
  • Who can we contact if we have more questions or concerns?
    If you have any further questions or concerns, please feel free to reach out to your usual contact within our account management team or our customer support team. We are here to support you through this transition.
  • I’m a Supplier, will we need to create a new contract with Evolve Energy?
    No, a new contract will not be necessary as the Registered Entity remains the same as Companies House. It is just the Company name that will change. We have written to all our Suppliers to advise them where to send invoices using the new Evolve Energy e-mail address. Please contact account.services@evolve-energy.com or call 0843 504 7799 if you have not received this letter and are ensure where to send invoices.
  • How will e-mail addresses change?
    E-mail addresses will transition to using an evolve-energy.com suffix.
  • Is there anything else changing?
    In preparation for billing under the Evolve Energy brand, we have dropped the ‘BPG’ prefix from your individual Supply Account Number(s) such that your new account number will be numeric e.g. BPG000001 becomes to 000001. You’ll see this reflected on the next invoices we issue.
Image by Jan Kopřiva

Ways To Get In Contact With Evolve Energy

Call Us

Or fill out our contact form, please see below

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