Partners
We see Energy Consultants (and Third Party Intermediaries (TPIs) as Ofgem likes to call you) as our long-term partners; together we deliver the best solutions to business customers.
How We Work With Energy Consultants
Relationship
Management
We establish a suite of documents that will govern our relationship including a Non-Disclosure Agreement, Consultancy Agreement, Management Fee Agreement and Trading Agreement. We require Letters of Authority to be in place for all customers.
Relationship
Management
Building
Trust
We like to start our relationships by exploring an opportunity – no matter how small – for doing business together. This helps us get a good feel for each other and enables us to demonstrate our credentials and prove that we’re true to our word.
Building
Trust
Adding
Value
We work hard to understand where you’re at in your evolution and how we can add value. Our goal is to ensure you deliver the optimum solution for your customers through both our strategic and operational support.
Adding
Value
Varied
Options
We operate flexible baskets and consortiums for smaller energy users and bespoke flexible arrangements for larger organisations in line with their risk appetite. We can also explore conventional and non-conventional energy supply solutions that enable you to rely on us as an approved and trusted partner.
Varied
Options
Individual
Approach
We will allow you access to electricity and gas flexible purchasing arrangements on significantly lower volume thresholds than the traditional players. And, we’ll treat you on your own merits based on your individual circumstances
Individual
Approach
Proactive
Communication
We advocate regular performance reviews and believe that regular communication holds the key to unlocking powerful synergies to our mutual benefit.
Proactive
Communication
Different
Our fresh, disruptive approach sets us apart from traditional energy suppliers
Committed
We make long-term investments in our people, systems & infrastructure.
Connected
We have deep established relationships weith all key industry participants
Commercial
We offer innovative flexible terms for both end-users & partners
Personal
We're not faceless - our customers speak to real people who care, not a call centre.
Advanced
You benefit from our sophisticated in-house industry interface & billing engine.
We're Here With Answers
We've gathered together some of the most commonly asked questions we get asked.
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Do you work with Brokers?We do work with brokers – but we do not deal with brokers who predominantly operate with micro-businesses or SMEs.
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My organisation doesn’t use the services of a Consultant/TPI, so can I deal with you directly?Yes, we supply customers of varying sizes that deal with Evolve Energy directly.
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How can you help us convert more of our customers to flexible purchasing arrangements to mitigate commodity exposure?We certainly can help you. Even though we cannot advise you when to purchase energy, we have tools and software that can be provided to help inform your decision. We will also support you in explaining the different mechanisms that exist.
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How do you onboard a major customer portfolio and how do you keep risk to a minimum?Moving a portfolio from an incumbent supplier can be a cause for concern. However we want everyone in the process to feel confident. Transfer readings form a big part of the Consultant and Customer’s consideration in transferring energy supplier especially for large multi-site portfolios. Evolve Energy, for example, can provide details of the D0086 electricity transfer readings to demonstrate that we will always raise our invoices to these readings despite the outgoing supplier often using estimates. This empowers our Partners to validate invoices which we consider to be vital for them to know that our billing is accurate.
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My client cannot access a long-term flexible framework because of their credit position – can you help?If your customer wants to protect their commodity exposure and purchase energy on a long term horizon but they cannot access a long term flexible framework because of their credit position, we’re often able to help. We will explore numerous options to give the customer what they want if we can mitigate our credit exposure. This can include cash margining to cover the mark-to-market risk and advance payment or a combination of both.
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Why is BPG Energy rebranding to Evolve Energy?BPG is rebranding to Evolve Energy to better reflect our commitment to driving the transition from traditional energy sources to sustainable, green solutions. This change embodies our vision to empower businesses with innovative energy strategies that support a cleaner, more sustainable future.
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What is changing and when?We will be changing the name of the company at Companies House, but the company registered number will remain unchanged (09523024).
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When will the changes take effect?From 08/10/2024.
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Will the rebranding affect our current business relationship?No, our rebranding will not impact our existing relationships or the terms of our agreements. We will continue to provide the same level of service and support you’ve come to expect, with the added benefits of new resources and a refreshed brand identity.
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How will the rebranding impact the products and services offered?The rebranding is a strategic initiative to enhance our brand, but our core products and services will remain the same. Over time, you may see new offerings that align with our vision under the Evolve brand. Our commitment to quality and innovation remains unchanged.
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Will there be any changes to the company’s leadership or structure?There will be no changes to our leadership team or company structure as a result of the rebranding. The same team you know and trust will continue to lead the company under the new brand.
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How will this rebranding affect pricing and contracts?Pricing and contractual agreements will remain the same. The rebranding does not impact the financial terms of our agreements.
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Will there be any changes to the communication channels we use?Our communication channels will remain the same, but you will notice updates to our branding in emails, websites, and other materials. All contact information, including phone numbers and email addresses, will continue to work as usual.
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What should we do with existing marketing materials that mention BPG Energy?We recommend phasing out materials that mention BPG Energy over time. We will provide you with updated marketing materials reflecting the new Evolve brand. Our team will assist you in this transition to ensure consistency.
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How will this rebranding position the company for the future?The rebranding to Evolve positions us to better communicate our vision and values to the market. It reflects our dedication to innovation, sustainability, and growth, ensuring that we are well-prepared to meet the future needs of our customers and partners.
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Will there be an official announcement or event regarding the rebranding?Yes, we plan to make an official announcement via the press and our Linkedin page will be sharing lots of information and content going forward. Please follow us if you don’t already!
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Who can we contact if we have more questions or concerns?If you have any further questions or concerns, please feel free to reach out to your usual contact within our account management team or our customer support team. We are here to support you through this transition.
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I’m a Supplier, will we need to create a new contract with Evolve Energy?No, a new contract will not be necessary as the Registered Entity remains the same as Companies House. It is just the Company name that will change. We have written to all our Suppliers to advise them where to send invoices using the new Evolve Energy e-mail address. Please contact account.services@evolve-energy.com or call 0843 504 7799 if you have not received this letter and are ensure where to send invoices.
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How will e-mail addresses change?E-mail addresses will transition to using an evolve-energy.com suffix.
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Is there anything else changing?In preparation for billing under the Evolve Energy brand, we have dropped the ‘BPG’ prefix from your individual Supply Account Number(s) such that your new account number will be numeric e.g. BPG000001 becomes to 000001. You’ll see this reflected on the next invoices we issue.
Ways To Get In Contact With Evolve Energy
Call Us
Or fill out our contact form, please see below